CONTACT US
PLEASE NOTE: In light of COVID-19 impact on travelers, we are receiving a significant number of inquires from travelers for policy assistance only to determine their travel protection policy was purchased elsewhere. Please refer to your policy to ensure that you have the correct entity before you reach out to us for assistance with an existing policy. There are a number of companies who offer travel protection. We would like to help but are only able to do so if travel protection was purchased at this website. Policies are underwritten by Play Travel Protection from Nationwide Insurance Co.
Our Customer Care people are trained professionals, with years of experience in the travel insurance and general insurance fields. We do not work for commissions and recommend only the best solutions for your travel insurance needs. We are here to help you.
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PURCHASE QUESTIONS
U.S. / Canada – (877) 248-1275
Outside the U.S. – (843) 501-2180
Email: customercare@protectionbrands.com
Hours (Eastern Time)
Monday – Friday: 9:00am to 9:00pm
CLAIMS – START A CLAIM
U.S./Canada: (833) 610-0736
Outside U.S./Canada: (843) 494-5909
CLAIMS – EXISTING CLAIMS
Claims hotline: 833-610-0736 (or) 843-501-1064
Claims fax: 800-560-6340
Claims/Coverage Questions email: playtravel.nw@insurestays.com
Email: mail@oncallinternational.com
